There are many different kinds of call recording solutions that can be implemented for phone systems. You can record to digital media right on the phone system or even have it record to a PC to be filed for later use. Call recording solutions can be used for many different purposes. Some big ones are for tracking employee performance to be able to improve training, providing evidence for or against claims made about your business, your employees, or your clients.
There are simple built in options to most systems that have voicemail capabilities, but we also offer dedicated recording solutions that can service a range of needs, from the options necessary for large call centers, to small companies that just want to track calls. Some of these options include random call recording sampling and smart filing on your PC. We would love to provide you a more detailed analysis of how a call recording solution can help your business.