THE OFFICE PHONE LLC knows it is important to keep track of your support needs and make sure all of the work we do for you is properly tracked.
Our help Desk/Service Software gives you the assurance that your trouble tickets are managed properly. From Help Desk, to Dispatch, to Field Personnel and Engineers, having the ability to interact in a clear and concise manner is key to meeting – and exceeding – your needs.
Our Dispatch gets the customer information either over the phone, in an email to support@theofficephone, or via our customer web portal and into our hands as quickly as possible, enabling an almost immediate response to the client. Tickets are assigned according to pre-set priorities but can also be manually assigned if required. This enables Dispatch to assign tickets in a manner ensuring that our clients’ biggest problems get the most attention.
- Phone Support : You can contact us by telephone at (970) 999-1002
- Email Support: firstname.lastname@example.org
The easiest way to enter a new Service Request is to email it directly onto our Service Board! When you send an email to email@example.com, the email is automatically entered on our service board and we are notified.
- Customer portal is included and is located at http://www.theofficephone.com/support/CUSTOMER ID
You can enter technical issues/problems (called service tickets) and it will put all of them together in one central place.